Securus Technologies, Focusing on the Future

Securus Technologies, the company that’s known for connecting inmates with their loved ones, is advancing, yet again. The Texas-based company has over 30 years’ experience and has acquired GovPayNet. The acquisition is an effort to build strength by offering even more financial services. The company already owns JPay, the industry leader in money transfers and prepaid services. Together, the companies are expected to make advances in another area of technology, specifically with wireless containment systems.

 

WCS devices solve a unique problem in correctional facilities. They work to block cellular signals from contraband wireless devices. The caller is notified with an audible message that indicated the call hasn’t been completed. This technology is vitally important; as crimes committed with illegal devices have been a major source of crimes inside and outside of the facilities. There’s even been a case of a former corrections officer being shot six times in his own home, and an infant murdered. The push for the technology has been so strong, some are advocating for making laws requiring the devices in all institutions. Although still in the testing phase, it’s been reported that the devices have been successful at preventing more than a billion attempted communications. JPay has also made tablet devices available to inmates for purchase. They provide entertainment and educational coursework, giving the inmates an advantage when they are ready to re-enter the workforce.

 

Securus Technologies is also making improvements in its customer service efforts. Over 95 percent of external customers have reported that they’re happy with the service they’ve received. Nearly all calls to the customer service department are resolved immediately. These are impressive numbers for any company. The Better Business Bureau has also given Securus an “A+” rating, along with accreditation. More information regarding the BBB designation can be found at http://www.prnewswire.com/news-releases/securus-receives-accreditation-from-better-business-bureau-300267674.html. With many new advancements, Securus Technologies is a great company to keep an eye on.

 

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